Terms and Conditions of Use for
Luxury Vans Global Website
1. Use License
- Modify or copy the materials;
- Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- Attempt to decompile or reverse engineer any software contained on Luxury Vans Global’ website;
- Remove any copyright or other proprietary notations from the materials; or
- Transfer the materials to another person or “mirror” the materials on any other server.
2. Disclaimer
3. Limitations
4. Accuracy of Materials
5. Links
6. Modifications
7. Governing Law
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.
9. Contact Information
10. Payment Policy
Booking Confirmation:
- For Bookings Made 30 Days or More in Advance:
- A minimum deposit of 50% is required at the time of booking to secure the reservation.
- The remaining 50% balance is due 14 days prior to the service date.
- For Bookings Made Less Than 14 Days in Advance:
- Full payment (100%) is required at the time of booking.
Currency: All prices are quoted in USD.
Additional Charges: Any additional services or fees incurred during the reservation will be added to the final invoice and must be settled before the end of the service.
11. Cancellations & Refunds
- Cancellations made more than fourteen (14) days before the scheduled service date will receive a full refund.
- Cancellations made less than fourteen (14) days before the scheduled service date will forfeit 50% of the deposit.
- Cancellations made within 24 hours of the scheduled service date will incur a cancellation fee equal to the full amount of the reservation.
- No-shows will be charged the full amount of the reservation.
- Refunds for cancellations will be processed within fourteen (14) days of the cancellation/refund request.
- Changes to the reservation, including date changes or additions, are subject to availability and may incur additional charges.
- Any disputes regarding cancellations or refunds should be addressed to our customer service team at service@luxuryvansglobal.com within fourteen (14) days of the service date.
12. Additional Terms
If Luxury Vans Global is unable to contact the passenger or main contact person after 30 minutes of the scheduled pick-up time using the provided reservation information, the ride will be considered a no-show. The reservation will be abandoned, and a no-show charge of 100% of the transfer cost may apply.
Night Rate:
The night rate applies between 11 PM and 6 AM, calculated at 1.5 times the regular rate for all transfers, hourly, or daily rentals.
Day Rate (up to 12 hours):
The day rate consists of up to 12 hours of service between 6 AM and 11 PM. Exceeding 12 hours will incur an additional hourly charge as discussed prior. The night rate will also apply after 11 PM.
Drivers working 12-hour days are entitled to bathroom breaks and either a 1-hour lunch break or two 30-minute breaks during the day, typically occurring while the client is away from the vehicle. This should not affect the client’s journey unless a continuous drive of 12 hours is required.
Should a driver work for 12 hours without a break, an additional charge at the hourly rate of the vehicle rented will be incurred, unless the client provides a meal for the driver at their expense.
An out-of-town charge will apply if the driver is required to leave the initial booking area. Intertown/day rates differ from within-town rates due to increased fuel, labor, and vehicle wear and tear.
Clients must notify the driver/booking agent of the next day’s start time at least 12 hours in advance. For instance, for an 8 AM pick-up on Wednesday, Luxury Vans Global must be informed by 8 PM on Tuesday. Otherwise, the timing agreed upon at booking will be used.
There are no refunds for unused time within the 12-hour period, as Luxury Vans Global reserves the vehicle for the client, restricting the ability to provide services to others during that timeframe.
Overnight Day Rate (24 hours):
Clients booking a 24-hour day rate are responsible for the driver’s accommodation close to the client’s location or will incur an overnight accommodation charge.
If the driver needs to be available 24 hours, a driver change will be required, incurring a relief driver fee charged to the client.
The same rules outlined under the 12-hour Day Rate section apply.
Out of Hours or Last Minute Bookings:
We strive to provide a 24/7 service and accept last-minute reservations. However, urgent bookings, especially out-of-hours, may incur a Last-Minute Booking Fee.
